NetSimplicity offers a full range of service and support options to help ensure your scheduling process is optimized and your organization starts experiencing benefits from Meeting Room Manager immediately. These include setup, training, and support and maintenance.
You can purchase training, support, and maintenance to get up and running quickly, or have custom on-site service designed to meet your specific needs by contacting our Sales team at 866-248-0480.
Setup Services
Meeting Room Manager Pro and Enterprise customers may select the following services to simplify setup of more extensive sites, user groups and user interface customizations:
- Installation Walkthrough
We will provide consultation and assistance to system administrators in the installation and initial configuration of In House editions of MRM on your chosen server. (Up to 4 hours.) - Location and Room Setup Service
We will import and set up all of the details for each of your conference and meeting rooms, based on a list you provide. (Up to 2 hours.) - User Group Setup Service
We will set up all users, user groups, and security rights for your organization, based on a list you provide. (Up to 2 hours.) - MRM Architect Customization Service
We will customize the user interface, including fields and field labels, using the powerful MRM Architect. (Up to 4 hours.)
Training
NetSimplicity provides two training courses for Meeting Room Manager. Each session is provided by Web and audio conference by a NetSimplicity training representative and may be attended by any number of participants. Each session provides up to four hours of training time, sufficient time to cover the agenda and provide a question and answer period at the end. Customers may select one or both sessions to meet their needs:
- End User Training
This session is designed for end users of MRM who will be using the application regularly for their scheduling needs. Our trainer will explain the application interface, the reservation process, and some of the built-in features available to aid in the day-to-day use of the software. These features would include utilizing built-in filters and search forms, as well as producing detailed reports on reservation data. View the user training syllabus. (Up to 4 hours.) - MRM Professional Administrator Training
This session is designed for MRM Professional system administrators who will be deploying and administering the application within your organization. Our trainer will provide an overview of the application for the “user” perspective, and will then explain the details of all administrative options available within the application. View the system administrator training syllabus. (Up to 4 hours.)
- MRM Enterprise Administrator Training
This session is designed for MRM Enterprise system administrators who will be deploying and administering the application within your organization. Our trainer will provide an overview of the application for the “Admin user” perspective, and will then explain the details of all administrative options available within the application. View the system administrator training syllabus. (Up to 6 hours.)
Support and Maintenance Plan
NetSimplicity’s comprehensive Support and Maintenance plans offer two options:
Standard Support
This package brings the same high-end support that NetSimplicity
has offered including On-Demand training, email and phone support, as well as
free software updates. You will also have access to NetSimplicity’s private
Customer Extranet, within which you will find extensive Knowledge Base articles,
helpful FAQs and Tips & Tricks. In addition, you will have the opportunity
to participate in product enhancement feedback programs.
Premium Support
This package brings expanded assistance by adding an account manager
that serves as a single point of contact and unlimited incidents each year along
with the valuable offerings available in the Standard Support Offerings.
Support Package Definitions |
Standard |
Premium |
| On-Demand Training |  |
|
| Online Support Portal | |
|
| Email Support | |
|
| Phone Support | |
|
| Account Manager | NA | |
| Allowed Named Contacts | 4 | 8 |
